FAQ
When’ll my order will be shipped?
Normally we’ll ship your order out in around 24-72 hours after your order confirmed
How long can I get the parcel?
- China Post Registered MailàNormally around 20-60 days after we ship out.
- E-packetàNormally around 10-25 days after we ship out.
- DHL/FedEX/UPS/TNTàNormally around 5-8 days after we ship out.
If I didn’t get my parcel during the giving time?
Please contact us via info@musegem.com for help,
we’ll assist you to track the parcel and solve this problem for you.
If I receive wrong product or damage product?
Please contact us via info@musegem.com for help,
we’ll assist you for resend or refund issue.
Where I can check my parcel?
| Shipping method | Delivery time | Tracking way |
| DHL/UPS/FedEX/TNT | 5-8 days | Official website |
| E-packet | 12-25 days | https://www.17track.net/en |
| Yanwen Registered Mail | 15-50days | https://www.17track.net/en |
| China Post Registered Mail | 15-50 days | http://www.yw56.com.cn/ |
If I want to custom service?
We accept custom service,
please contact us for details via: info@musegem.com